Course Description

The Cashiering Training module will equip Cashiers with the knowledge on using the cashdesk module to perform

  • customer transactions with Player Cards, 
  • Tables transactions (Fills, Credits, Openers and Closers)
  • and shift related transactions

Pre-requisite:

  • Basic computer skills
  • Experience working as a cashier


Systems Analyst

Marie Fowler

I started in the gaming industry in 2002 as an IT Technician at Emperors palace. In 2004, I joined ACES in a training capacity, and later on doing support, installations and testing of the ACE System. I left in 2008 to join Sun International as Quality Assurance and Gaming Specialist.  At Sun, I tested various slot machine software against the online system before any machine software changes were allowed to be made. In 2014, I returned to the ACE Family as a Systems Analyst, doing support and testing. I am now dedicated to special projects, including creating the Training Videos you see here on our site!I have gained a wealth of knowledge ranging from Training, IT, Cashiering, Tables, Slots and Casino administration through my years in the gaming industry.

Course curriculum

  • 1

    Cashdesk Introduction & Shifts

    • Cash Desk Overview

    • 1. Open Standalone Cashdesk Shift

    • 2. Float Increase

    • 3. Float Decrease

    • 4. Close a Standalone Cashier Shift
  • 2

    Transacting with Customers

    • 1. Add money to a Card

    • 2. Add a deposit to a card

    • 3. Cashout money from a card

    • 4. Refund Card Deposit

    • 5. Add Forex to a Card

    • 6. Process a Credit/Debit card transaction

    • 7. Refund Credit Card Transaction

    • 8. Redeem Slot Shorts to Card (Release 27.5.3 and newer)

    • 9. Process a Voucher to Card

    • 10. Card Adjustments (Release 30.x)

    • 11. Add a Pin Number on a Card

    • 12. Fix Card functionality
  • 3

    Chipbank Cashier Transactions

    • 1. Process a Table Opener Request

    • 2. Process and Confirm a Table Credit Transaction

    • 3. Process a Fill Request from Tables

    • 4. Processing a Table Close Request

Additional Courses