Course Description

This training course is designed to provide the Guest Relations staff with knowledge to use the Membership Module on the ACE system

Course Outline

  • Add new members
  • Search for an existing member
  • Update Existing members
  • Link cards to members
  • Unlink cards from members
  • Re-issue primary cards
  • Upgrade a member
  • Take a photograph of member
  • Search for a member
  • Redeem points for prizes

Pre-Requisites

  • Basic computer skills

Intended Audience:

  • Marketing & Promotions
  • Tables Manager, Pit Boss, Shift Manager
  • Slots Manager, Slots Shift managers, Slots Attendants etc


Systems Analyst

Marie Fowler

I started in the gaming industry in 2002 as an IT Technician at Emperors palace. In 2004, I joined ACES in a training capacity, and later on doing support, installations and testing of the ACE System. I left in 2008 to join Sun International as Quality Assurance and Gaming Specialist.  At Sun, I tested various slot machine software against the online system before any machine software changes were allowed to be made. In 2014, I returned to the ACE Family as a Systems Analyst, doing support and testing. I am now dedicated to special projects, including creating the Training Videos you see here on our site!I have gained a wealth of knowledge ranging from Training, IT, Cashiering, Tables, Slots and Casino administration through my years in the gaming industry.

Course curriculum

  • 1

    Membership Introduction

    • 0. Membership Overview

    • 1. Add a new Member using the Wizard

    • 2. Adding a Member - Detailed

    • 3. Link a card to a member

    • 4. Card Linking messages

    • 5. Search for a member using a card number

    • 6. Searching for Members & Exporting results
  • 2

    Maintaining Members

    • 1. Maintain Member Information

    • 2. Add a photo of a member

    • 3. Add Member documents

    • 4. View Member Documents

    • 5. Delete a Member document

    • 6. Change Expiry date on linked card

    • 7. Banning a Member

    • 8. Unban a Member

    • 9. Updating a member's profile to Deceased

    • 10. Re-activate a member profile

    • 11. Prize Redemption

    • 12. Award / Points Adjustments
  • 3

    Membership Grading

    • 1. Upgrade a Member

    • 2. Downgrade a Member

    • 3. Re-issue a primary member card

    • 4. Status Credit Adjustment

    • 5. Set Member Grade
  • 4

    Other Functionality

    • Setup the Webcam to take pictures of Members

    • Lock a Member profile to prevent editing

    • Merging duplicate records

    • Flag a member record as having incorrect information

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